Privacy policy
Privacy Policy
The objective of this page is to provide users of our website with information regarding the collection, utilization, and handling of personal information. This Privacy Policy is applicable to the entire website, as well as all the products and services we offer.
This policy complies with the laws set out in the Act to modernize legislative provisions respecting the protection of personal information (referred to as Bill 25). For Canadian residents, Bill 25 governs data protection policies, regardless of where the website is located.
Consent
By using the website, you are giving your consent to abide by the terms outlined in this Privacy Policy. Our company may gather, employ, and safeguard information in accordance with these guidelines. If you do not agree with this policy, kindly refrain from using our website.
Should we make any revisions to this policy, your ongoing use of the website signifies your acceptance of these modifications. The data we gather from you may be utilized to enhance your user experience, improve customer service, facilitate transactions, and enhance the website itself. Rest assured, we will always seek your explicit consent before collecting any additional information.
Information Collection and Use
While using our website, you may be requested to provide specific personal details that have the potential to identify you, including your name, email address, mailing address, and telephone number (collectively referred to as "personal information"). This personal information may be utilized to establish contact or confirm your identity. However, it's important to note that you have the option to explore our website without revealing any personal information.
Much like the majority of website, we may gather data, often referred to as "log data," which is automatically transmitted by your browser whenever you access our website. This log data can encompass details like your IP address, browser type, browser version, the pages you browse on our website, as well as the date and time of your visit, the duration of your stay on these pages, and various other statistical information.
Communication
Your provided personal information might be employed for the distribution of newsletters, marketing or promotional content, and other materials that could be relevant to your interests.
If you wish to discontinue receiving such communications from us, you can opt out by following the unsubscribe instructions enclosed in every email we dispatch.
Third Parties
Your personal information will not be sold, traded, or shared with third parties unless we have obtained your explicit consent, except when it is essential for fulfilling the specific product or service you have sought. It's important to note that this exclusion does not apply to trusted third-party collaborators who support us in the operation of our website, the conduct of our business, or servicing your needs, under the condition that they commit to maintaining the confidentiality of this information.
Storage Time of Personal Data
At Citea personal information collected on ou servers is stored in the database for 14 months. Personal information is not stored or retained beyond what is necessary to achieve the purposes for which it was collected.
Security Measures
We've established a range of security protocols to ensure the protection of your personal information when you place an order or input, submit, or access such data.
To maintain the confidentiality of your information, we employ a secure server. When you provide credit information, it is transmitted using SSL (Secure Socket Layer) technology and subsequently encrypted within the databases of our payment gateway providers. These systems are accessible only to authorized personnel with special access privileges who are bound by confidentiality obligations.
Once a transaction is completed, we do not retain your personal information, including credit card or financial particulars, on our servers.
While the security of your personal information is of utmost importance to us, it's essential to recognize that no method of internet transmission or electronic data storage can guarantee absolute security. We have implemented suitable and industry-accepted security measures to protect your personal information; nonetheless, we cannot assure absolute security.
Links to Other Websites
Our website may contain links to other websites which are not under our control. If you decide to click on one of these links, you will be redirected to a third-party website. We strongly recommend that you read the privacy policy of each website you visit.
Citea cannot guarantee or control the content, privacy policies or practices of third-party websites or services and is therefore not responsible for these aspects of third-party websites or services.
Your Rights as a User
You have the right to access the personal information we have collected about you at any time. If you wish to have your personal information deleted or modified in any way, please contact our Privacy Officer at info@citea.shop to make a request.
Cookie Policy
Cookies are small files containing minimal data, often including a unique and anonymous identifier. These files are sent to your web browser by websites and are stored on your computer's hard drive.
Similar to numerous other websites, we may employ cookies to gather information. It's important to note that you can configure your browser to reject all cookies or to notify you when cookies are being transmitted. Nevertheless, it's worth considering that opting not to accept cookies may limit your access to certain sections of our website.
Do Not Track
"Do Not Track" (DNT) is a preference that you can enable within your web browser. When you activate "Do Not Track," you signal to the websites you visit that you prefer not to have certain information about you collected.
At Citea, we utilize Remarketing with Google Analytics to display advertisements on third-party websites following your visit to our own site. Both internal cookies, such as Google Analytics cookies, and third-party cookies, such as DoubleClick cookies, are employed by us and our third-party partners like Google. These cookies are used to inform, enhance, and present ads based on your previous interactions with our website.
If you prefer not to have your data used for display advertising through Google Analytics and want to customize the ads you see on the Google Display Network, you can do so by adjusting your preferences on the Google Ads Settings page. For visitors who wish to prevent the collection and utilization of their data by Google Analytics, Google also recommends installing the Google Analytics Opt-out Browser Add-on in your browser.
Contact us
Please do not hesitate to contact us if you have any questions regarding this privacy policy.
Citea has appointed Paulina Cochet as Privacy Officer. If you have any major questions or concerns, you may contact him using the following information:
Paulina Cochet
Chief Privacy Officer